Privacy Policy

Privacy Policy

Introduction

Welcome to Volkswagen PCP (“the Company” or “we”). We are dedicated to protecting your privacy and ensuring that your personal data is handled with the utmost care. This Privacy Policy explains our practices regarding the collection, use, disclosure, and management of personal information in accordance with various international data protection laws, including but not limited to:

  • Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA)
  • Quebec Law 25
  • General Data Protection Regulation (GDPR) of the European Union (EU)
  • General Data Protection Law (LGPD) of Brazil
  • California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA)
  • Colorado Privacy Act (CPA)
  • Utah Consumer Privacy Act (UCPA)
  • Connecticut Comprehensive Data Privacy Act (CTDPA)
  • Virginia Consumer Data Protection Act (VCDPA)
  • Protection of Personal Information Act (POPIA) of South Africa

Scope

This policy applies to all aspects of our online presence, including but not limited to:

  • Our official website at https://volkswagen-pcp.dreamdwellings.net
  • Any applications, software, or services provided by Volkswagen PCP
  • Interactive features on our websites, such as user forums and comment sections
  • Communications initiated by us, like newsletters, emails, phone calls, or text messages

Important Note: This policy does not extend to third-party platforms, apps, products, or services accessed through links or integrations on our site. These entities have their own privacy policies that govern the use of your information, and we encourage you to review them.

Processing Activities

This Privacy Policy guides how we interact with users when:

  • You sign up as an authorized user for our applications and services
  • You visit or engage with our websites linked to this policy
  • We communicate with you via emails, calls, or text messages for promotional, informational, or transactional purposes

Personal Data Collection

We collect various categories of personal data, which may include:

  • Account Information: Details related to your registration and account creation, such as user name, email address, and profile settings.
  • Payment Information: Data necessary for processing transactions, like credit/debit card numbers, billing addresses, and payment history.
  • Financial Information: Any financial records or details required for offering financial services or products.
  • Purchase Information: Records of your purchases, including order history, product preferences, and shopping behavior.
  • Mobile Device Identifiers: Unique identifiers from your mobile device, such as IP addresses, device IDs, and location data.
  • Location Data: Information about your physical location when using our location-based services or applications.
  • Feedback: Comments, reviews, and responses you provide to improve our products and services.
  • Social Media Information: Data from social media platforms when you interact with our content or engage with us on these networks.
  • Product Information: Details about the products you show interest in, browse, or purchase on our platform.

We collect this data through multiple sources, including:

  • Direct user input (e.g., registration forms, account settings)
  • Automated technologies (cookies, device identifiers)
  • Third parties who share data with us for specific purposes (e.g., payment processors, analytics providers)

Cookies

We utilize cookies and similar tracking technologies to enhance your experience on our website and for analytical purposes:

  • Strictly Necessary Cookies: These ensure basic functions like login, navigation, and session management work correctly.
  • Preference Cookies: Used to remember settings or preferences you’ve chosen, such as language or display settings.
  • Analytics Cookies: Enable us to understand user behavior, track performance, and make data-driven improvements to our site.

Users can manage their cookie choices through our Cookie Manager, which provides control over non-essential cookies.

Retention and Deletion

We retain personal data for as long as necessary for the purpose it was collected or as required by law. The specific retention periods vary depending on the type of data and its use:

  • Financial and transaction data may be retained for several years due to legal and regulatory requirements.
  • Personal information used for communication or marketing purposes is typically kept until you request deletion or opt out.
  • Data collected for analytics and research might be stored indefinitely to support ongoing improvements but will be anonymized where possible.

After the retention period expires, we securely delete or anonymize your personal data.

Your Rights

Depending on your jurisdiction, you have certain rights regarding your personal information:

  • Access: You can request access to the personal data we hold about you and its use details.
  • Rectification: The right to correct any inaccurate or incomplete personal data we possess.
  • Erasure (Right to be Forgotten): In some cases, you can ask for the deletion of your personal data if there are no valid reasons for retaining it.
  • Restriction: You may request restrictions on the processing of your data in certain circumstances.
  • Portability: The ability to receive your personal data in a structured, commonly used format and transfer it to another controller.
  • Objection: Objecting to the processing of your data based on legitimate interests or for direct marketing purposes.
  • Non-Discrimination: You have protection against discrimination for exercising your data rights.

To exercise these rights or submit any related inquiries, please contact our Data Protection Officer at [email protected] or through postal mail:

Volkswagen PCP Privacy Team
[Address]
[City, State, Zip Code]

Changes to Policy

We reserve the right to update this Privacy Policy at any time. Any modifications will be effective immediately upon posting on our website. We encourage you to review this page periodically for the latest version.

Contact Information

For privacy-related inquiries, unsubscribe requests, or if you have questions regarding your data, please reach out to us:

  • Email: [email protected]
  • Postal Mail: [Address] (Please note that we may not be able to respond to all unsolicited mail due to security and privacy considerations)